Strategic Goal

To enhance operational efficiency and compliance by integrating SAP solutions to improve sales processes and automate order management.

Challenges

Addressing Configuration and Efficiency Bottlenecks

  • Complex product configurations that required following multiple updates.
  • Manual tracking of customer entitlements across different departments, increasing the risk of errors.
  • Time-consuming processes to configure products for customers due to an inadequate pricing engine.
  • Numerous approval processes conducted outside of the systems, requiring extensive manual supervision.
  • Lack of a unified proposal document structure, hindering efficient deal closure.

Solution

Implementing SAP CPQ and SAP Sales Cloud for Optimized Operations

  • System Integration: Implemented SAP CPQ as part of a comprehensive upgrade to automate and simplify product configuration and pricing.
  • Enhanced Configuration: Introduced dynamic pricing calculation and bundle structure to improve flexibility and speed in adjusting to market changes.
  • Approval Workflow Optimization: Streamlined multi-level approvals within SAP CPQ, ensuring that all stakeholders could engage and approve seamlessly.
  • Proposal Documentation: Developed a flexible proposal document template to maintain consistency with corporate guidelines and enhance proposal customization.

Results

Business Improvements and Enhanced User Engagement

  • Updated Product Configuration: Enabled faster and more accurate software setups, adjusting to the latest data with guided configuration rules.
  • Efficient Approval Processes: Reduced the time and complexity of getting deals approved, which enhanced overall sales cycle efficiency.
  • Automated Data Management: Automated entitlement data generation and integration streamlined operations and reduced potential for errors.
  • Enhanced User Experience: Improved the interface and user interaction with the configuration and pricing system, leading to higher user satisfaction and compliance.

The focus remains on the continuous improvement and system enhancements. The company plans to continue refining their SAP integration, focusing on further enhancements to automate more aspects of their operations and extend their capabilities to meet emerging market demands.