Strategic Goal

To seamlessly transition existing revenue contracts and in-flight transactions into the new SAP BRIM solution , allowing the company to fully leverage its capabilities from day one and maximize return on investment.

Challenges

The company faced several critical obstacles in its billing and invoicing operations:

  • Multiple business units: The billing system needed to support approximately 50 business units, each with unique requirements.

  • Complex pricing structures: Managing diverse pricing models across multiple business units and geographies required a billing system capable of handling dynamic rate adjustments, discounts, and contract-specific pricing while ensuring accuracy and compliance.

  • High shipment volume: The solution had to process invoices for over 15 billion billable items per year without performance issues.

  • Competitive market pressures: The company required a flexible and agile billing system capable of implementing innovative charging models with a short time-to-market to maintain its market position.

Solution

To address these challenges, the company implemented SAP BRIM, using various components to achieve its strategic objectives:

  • SAP Subscription Order Management (SOM): Enabled event-based billing, ensuring optimal revenue recognition and an optimized invoicing process.
  • SAP Convergent Invoicing (CI): Created a unified billing system, supporting harmonized yet customizable invoicing processes across all business units.
  • SAP Convergent Charging (CC): Provided a flexible pricing and charging mechanism to support innovative business models and rapid market adaptation.|
  • SAP Contract Management (CM): Ensured smooth integration with core processes such as pricing and financial analysis, creating a single source of truth for shipment pricing.
 
 
 

Results

The successful SAP BRIM implementation delivered measurable benefits, significantly improving financial and operational performance:

  • Optimized revenue management: Event-based billing and enhanced financial analysis capabilities improved revenue tracking and profitability.
  • Improved customer experience: Customizable invoicing processes and clear, easy-to-understand billing documents improved customer satisfaction.
  • Increased process efficiency: Optimized invoicing and administrative workflows across all business units balanced standardization with flexibility, meeting their individual needs while reducing operational overhead.
  • Smooth IT integration: A future-proof solution ensuring scalability, flexibility, availability, and high performance to support continued business growth.